REFUND POLICY – ABURY Collection

REFUND POLICY

OVERVIEW

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Sale items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

SECTION 1 - Refunds
SECTION 2 - Late or missing refunds 
SECTION 3 - sale items
SECTION 4 - exchanges
SECTION 5 - Gifts
SECTION 6 - Shipping

SECTION 1 - REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SECTION 2 - LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@abury.net.

SECTION 3 - SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SECTION 4 - EXCHANGES

We only replace items if they are defective or damaged – caused by us. If you need to exchange it for the same item, send us an email at shop@abury.net and send your item to:

ABURY Collection GmbH
Kastanienallee 42
Berlin DE 10119

SECTION 5 - GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SECTION 6 - SHIPPING

To return your product, you should mail your product to:
ABURY Collection GmbH
Kastanienallee 42 10119
Berlin Germany

The customer is responsible for taking the cost for return shipments Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Hours of education
have been given back to the ABURY communities.

 

To pay fair salaries is a start, but not enough!
Every time you buy an ABURY product,
you are transforming its hours of production in hours of Education
to the Communities where the product was made.

Learn more about the ABURY Foundation and our projects
for social development in the ABURY communities.

 

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